Warranty & Returns

• 2-Year Warranty (Included): Covers parts and labor against manufacturer defects under normal use. (Refurbished units excluded)
• 3-Year Warranty (Optional): Extends the standard coverage to 3 years.
• 5-Year Warranty (Optional): Extends the standard coverage to 5 years.

This warranty applies only to the original end-user purchaser or the recipient of the product as a gift. It is non-transferable.

• If your refrigerator malfunctions, KingsBottle may repair or replace it. Labor and parts are covered for 2 years from the purchase date.
• If unrepairable, the original order value may be applied toward a replacement unit under the original warranty terms.
• For service inquiries, please email us.

• Damage caused by accident, misuse, abuse, neglect, unauthorized repair, or external causes.
• Any disposal unit.
• Risks including spoilage, humidity, fire, mold, or water damage are assumed by the purchaser.

• Warranty is valid only in the country of original purchase.
• Extended warranties are available only through KingsBottle directly. For third-party purchases, contact the retailer.

Returns for damaged or defective products accepted within 30 days for refund, credit, or exchange.

If you change your mind, items in good condition may be returned within 30 days (shipping cost non-refundable).

Custom or personalized orders are non-returnable unless damaged or incorrectly produced. Notify us within 5 days.

Damaged items should be refused at delivery or noted as such. Contact us within 30 days to initiate a claim.

Returns after 30 days are subject to a 20% restocking fee. Damaged goods are not returnable beyond this period.

Shipping fees are only refunded for defective or incorrectly shipped items returned within 30 days.

Returns missing parts, packaging, or not in like-new condition may incur additional fees.

Please remove all personal items or data before returning products. KingsBottle is not responsible for their loss.

• Returns and warranty claims are only accepted for items purchased directly from KingsBottle (BTO America).
• Items bought from third-party retailers must be returned or serviced through the original seller.

• KingsBottle is not liable for content spoilage or personal injury due to improper use or storage, even under warranty.
• Replacement parts are final sale and intended only for KingsBottle units. Compatibility with other brands is not guaranteed.

Customer Care | Warranty and Technical Support

If you need help with warranty, repairs, or maintenance, our support team is here to help.

Ideal for: Warranty service, troubleshooting, replacement parts.