Spare Key

All of our orders receive free standard curbside truck or porch package shipping, depending on the unit size. We don't charge a residential, lift gate or appointment fee. (Appointment windows are established by the delivery carrier. They will contact you to discuss their options. )

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: 2-10 Business Days - Actual time depends on your distance from our fulfillment center in Southern California.

Deliver to the first dry opening. Just need it delivered over your threshold or in your garage? This service is for you.

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
  1. Your distance from the delivering terminal.
  2. What days they are in your area.
  3. How quickly they can make contact with you to schedule.
• We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

Delivery to your room of choice.^

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
  1. Your distance from the delivering terminal.
  2. What days they are in your area.
  3. How quickly they can make contact with you to schedule.
  We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

The total package includes: 

• Delivery to your room. (Note: Up to two flights of stairs included. Please call to discuss any additional flights of stairs and or unique delivery circumstances.)
• Unpacking of the unit
• Placement in your desired location
• Debris removal

All that's left for you to do is plug it in, turn it on and enjoy

• Processing Time: Usually within three business days. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons. )
• Transit Time: Adds 3-10 days to Curbside Shipping, it is determined by a variety of factors. For example:
  1. Your distance from the delivering terminal.
  2. What days they are in your area.
  3. How quickly they can make contact with you to schedule.
  We know you want your unit as quickly as possible. If you have specific time concerns, please call us to discuss your needs before shipping.

Expedited Shipping reduces your processing time AND gets you the fastest ground transportation option available to us.

• Processing Time:  The next business day. (Processing time in our fulfillment center from order receipt to shipment, based on stock availability and normal order volume. These estimates exclude holiday and other peak seasons.)
• Transit Time: Varies on the shipping day and your distance from our Southern California fulfillment center. Please call or email us to discuss your needs so we can ensure we can accommodate them. Every shipment is unique.

• All shipping services are fulfilled by 3rd party carriers. 
• Any shipping service (Threshold Shipping, Inside Delivery, White Glove Shipping, Expedited Shipping) is one-time service. During warranty, only Curbside Shipping will be provided. If you need any of the Threshold Shipping, Inside Delivery, White Glove Shipping or Expedited Shipping during warranty, you could purchase it from us. 
• Due to the influence of COVID-19, the white gloves and inside delivery are unavailable in some areas. If you purchased the service but it is not available in your area, we will contact you to cancel the service and refund.