Shipping & Returns

Satisfaction Guarantee

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, simply return it within 30 days for an exchange, refund, or credit. All returns and exchanges must be in their original condition and include all components. You will receive a credit for your purchase only if it meets the criteria below.

30-Day Return Period

If you would like a full refund of the item price and no restocking fee, the item must be returned within thirty days from the date the merchandise was received. Please contact us for instructions.

Special Orders

On personalized, customized and special orders, we do not accept returns or exhanges unless the product arrived damaged or was customized incorrectly. We must be informed within 5 days of receipt that the item is damaged or defective.  

Damaged, Defective or Incorrect Items

If you return a damaged, defective or incorrect item (including personalized items not made correctly) you will receive a credit or an exchange. Items received damaged should be refused or appropriately noted as damaged prior to signing for them.  Failure to do so limits the ability to file a claim with the carrier and may result in the customer being responsible.  Shipping cost will be paid for by Kingsbottle within 30 days for all defective or incorrect items.  Damaged shipments are evaluated with the carrier and handled on a case by case basis.

After 30 days

If you decide to return your purchase after 30 days, you are responsible for all shipping and handling costs and a 20% restocking fee. Damaged items after 30 days can not be returned.  For information on what our Warranties include, please see the Warranties tab on each product detail page. If you would like to arrange an exchange for a different Kingsbottle item, please contact us.

Shipping & Handling Fees

Shipping & Handling fees will only be refunded or paid for by Kingsbottle within 30 days if the item is defective, damaged, or an incorrect item was shipped.

Missing Item or Damaged Product Fee

If you decide to return a fully functioning item and upon examination of the return, Kingsbottle determines the purchase has missing items or has been damaged, Kingsbottle will charge a fee to cover the expense.  A fee will be charged for any returned product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).

Personal Items/Data

Please remove all personal items or data before returning any products. We are not responsible for any personal items or data left in or on these items.


If your product was purchased at any 3rd party retailer and not directly from BTO America (also known as KingsBottle), we CAN NOT accept your return. You MUST contact the retail store that you bought the item from. Please understand that when the order is placed with them and not directly with us we will not be able to look up your order and hence we will not able to replace, exchange or return the item.

If your product was purchased at any 3rd party retailer and not directly from BTO America (also known as KingsBottle), we do not offer an extended warranty policy. You MUST contact the retailer of purchase directly. In the event your retailer does not offer an extended warranty plan, we recommend you contact a third party warranty provider.  However, regardless of point of purchase, all KingsBottle coolers are backed by a TWO YEAR manufacturer's warranty from date of sale.